The Orlando CIS Office has limited INFOPASS apointments since october 1, 2012 because they have several officers attending basic training. Since the Orlando office has limited staff the wait time to be served had increased so the office limited the number of apointments available.
If there is a a medical emergency or death and an ADIT stamp is needed or advance parole present proof of the emergency . Proof includes such items as doctor or hospital documentation or certificate of death and you may be seen.
If you are making an inquiry because your green card has not been received after you have been approved for adjustment an INFOPASS appointment is needed or call the National Customer Service Center at 800.375.5283